Program Manager (PgM)

Definition

image partially from https://startinfinity.com/product-management-framework/product-management

Responsibility

Below is the list of responsibility of Program Manager, side by side with PM responsibility to show clear relationship and collaboration between PgM and PM:

		PgM	PM
1	Keeps backlogs organized		v
2	Shield the team from unnecessary distraction		v
3	Create a comprehensive timeline		v
4	Giving assignment to team member		v
5	Set clear project priorities	v
6	Set clear task priorities		v
7	Tracking progress of each members		v
8	Escalate issues to upper managers		v
9	Maintain smooth relationship with clients, external partners, and team members	v	v
10	Ensure deliverable has premium quality	v	v
11	Create and maintain comprehensive project documentation		v
12	Create and send MoM		v
13	Review MoM before sending out	v
14	Manage project cost		v
15	Manage project profitability	v
16	Ensure punctuality of task delivery		v
17	Ensure punctuality of project delivery	v
18	Manage clients' expectation	v
19	Make decision on project	v
20	Create project quotation	v
21	Sending quotation to client
22	Testing out final delivery before sending out to client	v	v
23	Understand high level end to end flow of the projects	v	v
24	Understand client's business side of the projects	v
25	Understand detailed features specification		v
26	Make efforts to prolong customers' life time value	v